Frequently Asked Questions


Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Can I place an order without creating an account?

Absolutely. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our registration page and follow the instructions on-screen.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online, or contact us with your order number at

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. You’ll receive a tracking reference which you can use to check the progress of your order online on our Track Order page.


Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

How do I return an item?

Please contact our customer service team via email at Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. 


Does the Blue Forest Market do anything else?

Yes, we do! The Blue Forest Market is under the umbrella of Blue Forest Enterprises, which is also home to Blue Forest Fulfillment. With the physical storefront of the Blue Forest Market and the progressive fulfillment, distribution, and storage center of Blue Forest Fulfillment, our capabilities as an organization span the entire e-commerce retail ecosystem. Blue Forest removes the need for brands to work with multiple agencies, offering a scalable, fully integrated suite of services that work together seamlessly in a single fulfillment center. 

If you are interested in learning more about the Blue Forest Enterprise, check us out at our Consulting Page.